Your clients' data, handled with care.

All data is stored in Canada on encrypted infrastructure (AES-256 at rest, TLS 1.3 in transit). We do not sell or share your data with third parties.

• Canadian data residency — no cross-border transfers
• Retention policies configurable per team
• Full data deletion on account closure

Suivo reads only what is necessary to process lead conversations. Emails are parsed for intent and context — not retained in raw form beyond the lead record.

• OAuth connections — your password is never stored
• Agents can disconnect any mailbox at any time
• No email content used to train AI models

All parties are informed at the start of any Eva-handled call. Calls are recorded and transcribed in accordance with Canadian telecommunications law.

• Disclosure at the start of every Eva call
• Recordings accessible only to your team
• Agents can delete recordings at any time

All AI outputs are surfaced to agents for review before any action is taken. Suivo is a human-in-the-loop system by design. Nothing goes to a client without agent approval.

• Your data is never used to train AI models
• AI processing happens within Canada
• All AI actions are logged and auditable

Role-based access is enforced at the database level. Agents see only their assigned leads. Team leads have visibility across the team. No one sees data outside their role.

• Row-level security via Postgres RLS
• All access events logged for audit
• Team lead and agent roles are clearly separated

Client information is treated as sensitive personal information under PIPEDA. Teams are the data controllers — Suivo acts as a data processor on their behalf.

• Clients can request deletion of their data
• Full isolation between teams — no data shared
• PIPEDA-aligned agreements available on request